Terms of service

By accessing or using the Luna Marie website and placing an order, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.

We reserve the right to update these terms at any time. Continued use of the site after changes are posted constitutes your acceptance of the revised terms.

Luna Marie is an online women's clothing retailer offering curated seasonal fashion for women. Our store operates via Shopify and ships internationally through trusted fulfillment partners.

Company Name: Luna Marie
Contact Email: support@lunamarie.com

To place an order on our website, you must:

• Be at least 18 years of age
• Provide accurate and complete personal and payment information
• Have the legal authority to enter into a binding agreement

We reserve the right to refuse service to anyone at any time at our sole discretion.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product descriptions at any time without notice.

We make every effort to display product colors and details accurately. However, actual colors may vary slightly depending on your screen settings. We are not responsible for minor visual discrepancies.

Luna Marie operates as a dropshipping store. Products are fulfilled by third-party suppliers. This does not affect your consumer rights or our obligations to you.

All prices are listed in USD and are subject to change without notice. We reserve the right to correct pricing errors at any time.

Payment is due in full at the time of purchase. We accept the following payment methods:

• Major credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• Any other methods displayed at checkout

By submitting payment, you confirm that you are authorized to use the payment method provided. We are not responsible for charges imposed by your bank or card provider.

After placing an order, you will receive a confirmation email. This confirmation does not constitute acceptance of your order — it is an acknowledgment that we have received it.

We reserve the right to cancel or refuse any order for reasons including but not limited to:

• Product unavailability
• Errors in pricing or product descriptions
• Suspected fraudulent activity
• Failure to verify payment

If your order is cancelled, you will be notified and any payment taken will be fully refunded.

We ship to most countries worldwide. Estimated delivery times are provided at checkout but are not guaranteed. Delivery times may vary based on your location, customs processing, and carrier delays.

• Standard processing time: 1–3 business days
• Estimated shipping time: 7–20 business days depending on destination

Luna Marie is not responsible for delays caused by customs, weather events, carrier disruptions, or incorrect addresses provided at checkout. Import duties and taxes, where applicable, are the responsibility of the customer.

Returns and refunds are governed by our separate Refund & Return Policy, which forms part of these Terms of Service. By placing an order, you agree to the conditions set out in that policy.

In summary: eligible items may be returned within 30 days of delivery, subject to conditions. A 10% restocking fee applies. Return shipping costs are the responsibility of the customer.

All content on the Luna Marie website — including but not limited to logos, images, text, graphics, and product photography — is the property of Luna Marie or its content suppliers and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or use any content from our website without prior written permission.

When using our website, you agree not to:

• Use the site for any unlawful purpose
• Submit false, misleading, or fraudulent information
• Attempt to gain unauthorized access to any part of the website
• Use automated tools to scrape, crawl, or harvest data
• Engage in any conduct that could damage or disrupt the website

Violation of these terms may result in immediate suspension of your access and legal action where appropriate.

Our website and products are provided on an "as is" basis without warranties of any kind, either express or implied. Luna Marie does not warrant that the site will be uninterrupted, error-free, or free of viruses or harmful components.

To the fullest extent permitted by law, we disclaim all warranties including fitness for a particular purpose and non-infringement.

To the maximum extent permitted by applicable law, Luna Marie shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products, including loss of data, revenue, or profits.

Our total liability to you for any claim arising out of or related to these terms shall not exceed the amount you paid for the specific order giving rise to the claim.

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. By using our site, you consent to the collection and use of your information as described in that policy.

We do not sell your personal data to third parties. Information collected is used solely to process orders, improve your experience, and communicate with you about your purchases.

Our website may contain links to third-party websites. These links are provided for convenience only. Luna Marie has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites.

These Terms of Service shall be governed by and construed in accordance with the laws of the United States. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of the applicable state.

If you are located outside the United States, local consumer protection laws in your country may also apply and are not overridden by these terms.

Luna Marie reserves the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted constitutes your acceptance of the new terms.